This policy explains what information Brea Water Heater Co. handles when you use this site or call the number on it. We are a referral service: we connect homeowners with independent local plumbing professionals by phone. We do not offer accounts, and this site has no forms.
Information we collect
When you call, we collect your phone number, the time and length of the call, and the details you choose to share, such as what your water heater is doing and your street or ZIP code so that a professional can be sent. Calls may be recorded and monitored for quality and routing. A notice may be played at the start of a call.
When you visit the site, we also collect basic information about the visit, such as the pages viewed, the type of device and browser, and the page that sent you here.
Call tracking
The phone number shown on this site may be a call-tracking number. Call tracking lets us see which page or source led to a call, and it routes the call to the right place. It records call details such as the caller's number, the time and the duration.
Cookies and analytics
This site uses basic analytics cookies to count visits and understand which pages are useful. You can block or delete cookies in your browser settings, and the site still works without them.
How we use information
- To answer your call and connect you with an independent local professional.
- To share the details of your request with the professional who is sent to help you.
- To check the quality of calls and route them correctly.
- To understand how the site is used and to improve it.
- To meet legal obligations and to protect against misuse.
Who we share it with
We share your request details with the independent professional who is dispatched to you, so that they can contact you and do the work. We may also share information with service providers that help us run call tracking and analytics, and with authorities where the law requires it.
We do not sell your personal information.
How long we keep it
We keep call records and analytics data only for as long as we need them for the purposes above, and for as long as the law requires.
Your choices and privacy requests
Depending on where you live, including California, you may have rights regarding your personal information, such as asking what we hold about you or asking us to delete it. To make a privacy request, call (555) 010-0100 and say that it is a privacy request. We will ask a few questions to confirm who you are before acting on it.
Children
This site is intended for homeowners and is not directed to children.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Questions
For any question about this policy, call (555) 010-0100. See also our terms and our disclosure.